Support
How can we help?
Find answers to common questions about Blitz Customer, Blitz Driver, shipments, and billing—or reach our team directly.
Contact support
Phone
+970592844743
Business hours
Sunday – Thursday, 8:00 – 18:00
Help topics
Browse by area to find the right guidance for your role.
Blitz Customer portal
Dashboard, shipments, payments, returns, and account access for merchant teams.
Blitz Driver app
Deliveries, COD collection, route updates, and driver account issues.
Shipments & tracking
Package status, hub transfers, delivery attempts, and tracking visibility.
Billing & COD
Settlements, received COD, invoices, and payment confirmations.
Frequently asked questions
I cannot sign in to my account.
Confirm your username, password, and company ID. If the issue continues, contact support with your account email and company name.
Where can I see shipment status?
Merchants can use the customer portal dashboard and shipment lists. Operations teams use the admin console for full package history and events.
How does COD settlement work?
Drivers collect cash on delivery, amounts flow through hub reconciliation, and finance teams confirm received totals in the payments area.
How do I handle a returned package?
Returned shipments appear in the customer returned section with statuses for not received, unconfirmed, and confirmed returns.
Which apps does Blitz provide?
Blitz Customer for merchants, Blitz Driver for field delivery, and an admin platform for operations, hubs, and finance teams.
How fast will support respond?
We aim to reply within one business day during Sunday–Thursday, 8:00–18:00. Urgent delivery issues should include the package reference in your message.
Still need help?
Send us a message and our team will follow up at info@blitzlogis.com.
Contact support