Terms of Use

1. Acceptance of terms

These Terms of Use ("Terms") govern your access to and use of the Blitz Customer portal and mobile application ("App") provided by Blitz Logistics and Dilevry ("Blitz Logistics", "we", "us", or "our").

By accessing or using the App, you agree to these Terms and to our Privacy Policy at https://blitzlogis.com/customer/privacy. If you do not agree, do not use the App.

2. Eligibility

The App is available only to merchants and business customers who are authorized and registered with Blitz Logistics. You must be at least 18 years old and legally able to enter into these Terms.

You are responsible for ensuring that your use of the App complies with your agreement with Blitz Logistics and applicable local laws.

3. Account responsibilities

You must provide accurate information when registering and keep your credentials confidential. You are responsible for all activity that occurs under your account.

Notify Blitz Logistics immediately if you suspect unauthorized access to your account. Do not share your password or allow others to use your customer account.

4. Acceptable use

You agree to use the App only for legitimate shipment and business purposes. You must not:

• Use the App if you are not an authorized customer.
• Submit false, misleading, or fraudulent shipment information.
• Interfere with, disrupt, or reverse engineer the App or our API.
• Misuse recipient personal data or shipment details obtained through the App.
• Use the App in any way that violates law, company policy, or the rights of others.

5. Shipment obligations

You agree to provide accurate sender and recipient details, package specifications, and COD amounts when creating shipments.

You remain responsible for the legality of items shipped, compliance with applicable regulations, and timely confirmation of payments and returned packages where required.

6. App features

Blitz Customer includes shipment creation and management, dashboard summaries, payment views, returned package workflows, follow-ups, and account settings.

Features may be added or updated over time and will be subject to updated terms and privacy disclosures where material.

7. Intellectual property

The App, its software, branding, and content are owned by or licensed to Blitz Logistics. Operational shipment data you submit remains subject to applicable agreements with Blitz Logistics.

We grant you a limited, non-exclusive, non-transferable license to use the App solely for authorized business purposes while your account remains active.

8. Suspension and termination

We may suspend or terminate your access to the App at any time if you violate these Terms, company policies, or applicable law, or if your authorization as a customer ends.

You may stop using the App at any time by logging out. Provisions that by their nature should survive termination will continue to apply.

9. Disclaimers

The App is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service.

Delivery timelines, routing, and operational decisions remain subject to Blitz Logistics policies and field conditions.

10. Limitation of liability

To the maximum extent permitted by applicable law, Blitz Logistics and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the App.

Our total liability for claims relating to the App will not exceed the amount permitted under applicable law and your agreement with Blitz Logistics.

11. Governing law

These Terms are governed by Palestinian law, without regard to conflict-of-law principles.

Any disputes will be handled in accordance with applicable law and the dispute resolution processes defined by Blitz Logistics where applicable.

12. Changes to terms

We may modify these Terms from time to time. Updated Terms will be posted at https://blitzlogis.com/customer/terms with a revised "Last updated" date. Continued use of the App after changes take effect constitutes acceptance unless otherwise required by law.